Last updated: 14 September 2026
We want you to love your hair. If something is not right, here is how returns work. Please read this before sending anything back.
Changed your mind? (7-day cooling-off period)
Under the Electronic Communications and Transactions Act you may cancel an online purchase within 7 days of receiving it, without giving a reason.
- For hygiene reasons, hair, wigs, closures, frontals and lashes must be unopened, unused and unworn, in their original sealed packaging, with the lace uncut and untinted.
- You pay the direct cost of returning the item to us.
- We refund the purchase price within 30 days of receiving the returned item.
Faulty or incorrect items
Under the Consumer Protection Act you may return goods that are defective, unsafe or not what you ordered within 6 months of delivery. We will repair, replace or refund the item, and cover the cost of the return. Please contact us before sending the item back and include your order number and clear photos of the problem.
Normal wear, shedding caused by heat, colouring, bleaching, cutting the lace, adhesives or chemical treatments, and damage from not following our care instructions are not defects.
How to return an item
- Email info@inchezzz.com with your order number, the item and the reason for the return.
- We will reply within 2 business days with return instructions and the address to send it to.
- Pack the item securely. We recommend a trackable courier, as we cannot be responsible for parcels lost on the way to us.
Refunds
Approved refunds are paid back to your original payment method. Your bank may take a few extra days to show the funds.
Exchanges
We do not do direct exchanges. Return the original item for a refund and place a new order for the item you want.
Return address: [PLACEHOLDER: returns address]